The security breach was discovered during a routine monitoring procedure, and once the bank became aware of it, it immediately conducted an extensive investigation. 1.7 million clients were affected by this security issue, with 1.1 million of those clients being active.
The following information was exposed:
- ID numbers
- Telephone numbers
- Physical addresses
- Email addresses
“We have moved swiftly to proactively secure and destroy all Nedbank client information held by Computer Facilities (Pty) Ltd. Information from Nedbank Retail relating to approximately 1.7 million clients were potentially affected of which 1.1 million are active clients,” said Nedbank.
Nedbank said it remains vigilant against cybercrime and has advised Computer Facilities of its obligation to notify its other customers of the incident.
Clients’ bank accounts are not at risk and they do not need to take any further action other than continuing to be vigilant against attempts at fraud, the bank said.