Terms of Use


Last updated: 2024-02-28

1. Introduction

Welcome to Virgo (“Company,” “we,” “our,” “us”)!

These Terms of Service (“Terms,” “Terms of Service”) govern your use of our website located at myvirgo.co.za (together or individually “Service”) operated by Virgo. Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information in compliance with the latest digital regulations such as GDPR, POPIA, and other applicable laws.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements, and agree to be bound by them. If you do not agree with (or cannot comply with) the Agreements, then you may not use the Service, but please let us know by emailing at accounts@myvirgo.co.za so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at accounts@myvirgo.co.za.

3. Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information. You represent and warrant that you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase, and that the information you supply to us is true, correct, and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy. We reserve the right to refuse or cancel your order at any time for various reasons, including but not limited to product or service availability, errors in the description or price, or suspicion of fraud or unauthorized transactions.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes, or other promotions (“Promotions”) made available through the Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

5. Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscriptions"). Your Subscription will automatically renew under the same conditions unless you cancel it or Virgo cancels it. You may cancel your Subscription renewal through your online account management page or by contacting accounts@myvirgo.co.za customer support team.

A valid payment method is required, and you shall provide accurate and complete billing information. Automatic billing failure may result in the termination of your access to the Service.

6. Free Trial

Virgo may offer a Subscription with a free trial for a limited period. You may be required to enter billing information, and unless you cancel before the Free Trial expires, you will be automatically charged the applicable Subscription fees.

Virgo reserves the right to modify Free Trial terms or cancel the offer at any time without notice.

7. Fee Changes

Virgo may modify Subscription fees at its sole discretion, and any changes will become effective at the end of the current Billing Cycle. You will be provided with reasonable prior notice to terminate your Subscription if you disagree with the fee change.

8. Refunds

Refunds for Contracts are issued within 30 days of the original purchase.

9. Content

You are responsible for the Content you post on or through the Service. By posting Content, you represent and warrant that it is yours, and you have the right to grant us the license provided in these Terms. Virgo has the right to monitor and edit user-provided Content.

Content found on the Service belongs to Virgo or is used with permission. You may not use such Content for commercial purposes or personal gain without express written permission.

10. Prohibited Uses

You may use the Service only for lawful purposes. Prohibited uses include violating laws, harming minors, sending unsolicited promotional material, impersonation, infringement of rights, engaging in illegal activities, and any conduct that may harm or offend Company or users.

Additionally, you agree not to interfere with the proper working of the Service through disabling, overburdening, or introducing malicious material.

11. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

12. No Use By Minors

The Service is intended for individuals at least eighteen (18) years old. By accessing or using the Service, you warrant and represent that you are at least eighteen (18) years of age.

13. Accounts

When creating an account, you guarantee that you are above 18 and provide accurate information. You are responsible for maintaining account confidentiality and notifying us of any breach or unauthorized use.

14. Intellectual Property

Service and its original content are the exclusive property of Virgo. Service is protected by copyright, trademark, and other laws.

15. Copyright Policy

We respect intellectual property rights. If you believe Content on the Service infringes on copyright, please submit a detailed claim to accounts@myvirgo.co.za.

16. DMCA Notice and Procedure for Copyright Infringement Claims

Submit a DMCA notification to accounts@myvirgo.co.za with required information.

17. Error Reporting and Feedback

You may provide Feedback via email or third-party tools. You grant Company an exclusive right to use Feedback.

18. Links To Other Web Sites

Virgo is not responsible for third-party websites linked to the Service. Users should review terms and privacy policies of those sites.

19. Disclaimer Of Warranty

Services are provided on an “as is” basis. Virgo makes no representations or warranties regarding the operation, content, or materials included in the Service.

20. Limitation Of Liability

Company and its officers, directors, employees, and agents are not liable for indirect, punitive, special, or incidental damages. Liability, if any, is limited to the amount paid for the products or services.

21. Termination

We may terminate or suspend your account for any reason, and you may terminate your account by discontinuing use. Certain provisions will survive termination.

22. Governing Law

These Terms are governed by the laws of South Africa. Failure to enforce any right does not waive that right. If any provision is invalid, the remaining provisions remain in effect.

23. Changes To Service

We reserve the right to withdraw or amend the Service at our discretion without notice. Users are advised to review these Terms periodically.

24. Amendments To Terms

We may amend Terms at any time by posting the changes. Continued use after revisions means acceptance.

25. Waiver And Severability

No waiver by Company is deemed a continuing waiver. If any provision is invalid, the remaining provisions remain in effect.

26. Acknowledgement

By using the Service, you acknowledge reading and agreeing to these Terms of Service.

27. Contact Us

For feedback, comments, or technical support, contact us at accounts@myvirgo.co.za