Call of Duty adding AI-powered voice chat moderation

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Activision has forged a partnership with Modulate to employ artificial intelligence (AI) in the management of in-game voice chat, with the aim of countering toxicity within Call of Duty game lobbies.

This system, named ToxMod, will swiftly detect and address toxicity in in-game voice chat, encompassing forms of discrimination, hate speech, and harassment in real-time.

ToxMod's moderation capabilities will be integrated into Call of Duty titles such as Modern Warfare II, Warzone, and Modern Warfare III, scheduled for release later this year.

Modulate expressed its enthusiasm, stating, "With the introduction of ToxMod's proactive voice moderation into one of the gaming industry's largest studios, we anticipate making a positive impact on the extensive and dedicated Call of Duty player community."

Modulate initiated the initial ToxMod beta rollout in North America on August 30, 2023, with a "full worldwide release" planned for November 2023, coinciding with the launch of Modern Warfare III.

ToxMod, according to Modulate, "evaluates voice chat to flag inappropriate conduct, scrutinizes the subtleties of each conversation to determine toxicity, and empowers moderators to promptly address each incident by providing pertinent and precise context."

Michael Vance, the Chief Technology Officer at Activision, emphasized the significance of the collaboration with Modulate as a crucial step in establishing and preserving an enjoyable and welcoming player environment. He remarked, "There is no room for disruptive behavior or harassment in games, ever. Dealing with disruptive voice chat has been an exceptional challenge in the gaming realm for a long time."

Vance continued, "Through this partnership, we are now introducing Modulate's cutting-edge machine learning technology, capable of real-time scalability for global enforcement."

Activision has been actively combatting malicious behavior, including cheating, in its online games for an extended period.

Their most recent anti-cheating measure involved the incorporation of "hallucinations" to deceive cheaters.

These hallucinations function as replicas of genuine players within the match, exhibiting typical movements and interactions with the game world, making it difficult for cheaters to distinguish them from real players.

By deploying hallucinations near suspected cheaters, any player who reacts to a hallucination essentially self-identifies as a cheater. This innovative approach helps maintain fair play and integrity within their gaming ecosystem.

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